provide self service and shortcuts for your team
Hand-in-hand with talking with your clients, your Support and Sales teams can write articles to answer the most frequently asked questions, giving customers exactly what they need, without the wait.
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Knowledge Base articles are displayed within the chat window, or as a separate page on your site.
Customers can intuitively find what they need by category or search, or chat agents can use embedded tools to send a specific article directly in the chat pane.
Collect customer ratings on articles and enable your entire Support Team to collaborate to build meaningful content.