Live Chat

Give your customers immediate attention, and get immediate results.

The digital era of consumers are spoiled for choice. They expect to communicate on their terms, however and whenever they choose.

Be responsive and provide a great customer experience with anticipating customer needs.

Save money while you're at it.
Live Chat Help Centre Knowledge Base FAQ

When visiting your site, customers are much more likely to make spontaneous buying decisions if they can get the information they need, quickly.

Embedding live chat on your website is an inexpensive way to encourage engagement and increase conversions.

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communicate on your terms

Live Chat

Embedded or Linked
Customised branded, and embedded on your site, or linked direct from email signatures, electronic mailers, or even give team members their own private chat link.
Customisable Triggers
Send personalised messages. Trigger a message when a customer enters a particular page, or if they've sat idle on a page for a specified duration encouraging them to engage.
Monitor Visitor Behaviour
Get alerted when a new visitor enters your site, see how they got there, what pages they're viewing for contextual clues, and it'll even remember past visitors.
Did we mention all of the above is completely free from monthly and per-seat charges? Pay only for implementation.
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Live Chat Implementation
never lose a prospective customer again

Pre Chat

Collect vital customer information before a conversation even starts.

Prepare your Team
Ask for details like Account Numbers so your teams can bring up the customer file without having to ask.
Anticipate customer needs
Prompt the visitor to specify the type of query to direct them to the correct team member.
Regain lost opportunity
Collect customer contact details so you can get in contact in the event of a missed chat or follow up.
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Live chat pre-chat qualification capturing customer information
provide self service and shortcuts for your team

Knowledge Base

Hand-in-hand with talking with your clients, your Support and Sales teams can write articles to answer the most frequently asked questions, giving customers exactly what they need, without the wait.

Embedded Articles
Knowledge Base articles are displayed within the chat window, or as a separate page on your site.
Customers can intuitively find what they need by category or search, or chat agents can use embedded tools to send a specific article directly in the chat pane.
Collect customer ratings on articles and enable your entire Support Team to collaborate to build meaningful content.
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Live Chat Knowledge Base KB

Add ons

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