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Understanding customer contact.
Proud, Responsible, Empathetic, Articulate, Concise and Human.
How and when to apply personality.
How to deal with complaints, abuse, and escalation.
Proactively anticipating customer needs without overstepping.
Tools and systems, what's working, what's not?
Team bonding and a personal look into your inter-office culture.
A full day with lunch or two half-day sessions. On-site, off-site, or remote.
Throughout the course we obtain valuable and candid insights that can help you make meaningful business decisions.
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